Legal
Refund Policy
Booking amount is non refundable if you cancel anything.
Cancellation me amount refund nahi hoga. Aap apni booking date change / reschedule karva sakte ho free of cost via WhatsApp.
1. Cancellation & Advance Booking Policy
To confirm your cleaning slot and allocate verified professionals, tools, and eco-safe cleaning supplies, an advance booking amount is required:
| Order Total Slab | Advance Booking Amount | Refund Status |
|---|---|---|
| Orders under ₹300 | ₹99 | Non-Refundable |
| Orders below ₹500 (₹300 – ₹499) | ₹149 | Non-Refundable |
| Orders between ₹500 – ₹1,500 | ₹349 | Non-Refundable |
| Orders above ₹1,500 | ₹499 | Non-Refundable |
Cancellation me amount refund nahi hoga: In the event of a cancellation by the customer, the advance booking amount is 100% non-refundable. No cash refund, bank transfer, or UPI reversal will be processed upon cancellation.
2. Date Change & Rescheduling Policy (Aap Date Change Karva Sakte Ho)
Cancellation par refund nahi hoga, lekin aap date change / reschedule karva sakte ho without losing your booking amount:
- Notify our team via WhatsApp at least 4 hours before your scheduled appointment slot.
- Select any new convenient date and time window within 30 days.
- Your full advance deposit will be shifted to your new date with zero rescheduling fees.
3. Payment & Service Execution Workflow
SafaiSaarthi operates on a customer-friendly, verified service model:
- Checkout Request: You configure your services, address, and additional instructions on our website.
- QR Code for Advance: Our support executive sends an official UPI payment QR code via WhatsApp for the advance booking amount.
- Visit & Work: Once the advance is received, our cleaning crew visits your location on the scheduled date & time and performs the cleaning work.
- Remaining Balance on Completion: You inspect the work quality and pay the remaining balance directly on-site after service is completed.
4. Quality Issues & Service Rework
Customer satisfaction is our highest priority. If any included area within your service scope was left uncleaned or not done up to standard, please notify us within 24 hours with photos/videos. We will send our team for a complimentary re-cleaning of that specific area at no additional charge.